Riyadh Restaurants: 24/7 replies and 98% satisfaction
A restaurant chain whose bookings were scattered across branch numbers. Now the agent replies 24/7, and direct orders come with no commission.
98%Customer satisfaction after instant replies
98%Customer satisfaction
24/7Replies to bookings and orders
0%Commission on direct orders
Draft: figures and quote from the current site; details need customer confirmation.
The challenge
At peak hours no one answered, and bookings got lost between numbers.
- Booking calls missed at peak hours
- Each branch with its own number and separate chats
- Total reliance on delivery apps
What they did
- 1One inbox for all branches
Routing by branch.
- 2An agent for bookings and the menu
Replies and confirms bookings instantly.
- 3Direct orders
Payment inside WhatsApp, no middleman.
- 4Post-order rating
Feedback goes to the branch manager.
The results
98%Customer satisfaction
24/7Replies to bookings and orders
0%Commission on direct orders
"With instant 24/7 replies, our customer experience completely changed."
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